At Felt Bicycles, we understand that getting your new bike or gear to you quickly and safely is a top priority. That’s why we offer a range of delivery options to suit your needs, ensuring that your purchase arrives in perfect condition and on time.
Delivery Options
We provide two main delivery options to cater to your preferences:
- Standard Shipping: For those who need their items quickly, we offer standard shipping via DHL or FedEx. This option typically takes 10-15 business days after dispatch. The shipping fee is $12.95.
- Free Shipping: For orders over $50, we provide free shipping using EMS. This option usually takes 15-25 business days after dispatch. It’s a great choice for those who are not in a rush and want to save on shipping costs.
Order Processing
Once you place your order, our team works diligently to process it within 1-2 business days. This includes verifying your order details, preparing your items for shipment, and coordinating with our shipping partners to ensure a smooth delivery process.
International Shipping
We are proud to serve customers globally, with the exception of some remote areas in Asia. Our international shipping options are designed to be reliable and efficient, ensuring that your Felt Bicycles products reach you no matter where you are in the world.
Tracking Your Order
Once your order has been shipped, you will receive a confirmation email with a tracking number. This allows you to monitor the progress of your delivery and know exactly when to expect your new bike or gear.
Returns and Exchanges
We want you to be completely satisfied with your purchase. If for any reason you need to return or exchange an item, you have 15 days from the date of receipt to do so. Our hassle-free return policy ensures that the process is as smooth as possible.
Customer Support
Our dedicated customer support team is always here to assist you with any questions or concerns regarding your delivery. Whether you need help tracking your order or have questions about our shipping options, we’re just an email away at [email protected].
Thank you for choosing Felt Bicycles. We look forward to delivering your next adventure on two wheels!