Welcome to Felt Bicycles! We’re here to help you with any questions you may have about our products, services, and policies. Below, you’ll find answers to some of the most common questions we receive. If you don’t find what you’re looking for, feel free to contact our customer support team at [email protected].

Product Questions

What types of bikes does Felt Bicycles offer?
We offer a wide range of bikes including Road, Mountain, Cyclocross, Gravel, Hybrid, and more. You can also find frames and parts for customization.
Are there different sizes available for the bikes?
Yes, our bikes come in various sizes to fit different riders. Please refer to the product description for specific size details.
Do you sell bike accessories and clothing?
Yes, we offer a selection of clothing, parts, and accessories to enhance your cycling experience.

Shipping and Delivery

What are the shipping options available?
We offer two main shipping options: Standard Shipping via DHL or FedEx, which takes 10-15 business days, and Free Shipping via EMS for orders over $50, which takes 15-25 business days.
How long does it take to process an order?
Orders are typically processed within 1-2 business days after placement.
Do you ship internationally?
Yes, we ship globally except for some remote areas in Asia. International shipping is reliable and efficient.
Can I track my order?
Yes, once your order is shipped, you will receive a confirmation email with a tracking number to monitor your delivery.

Returns and Exchanges

What is your return policy?
You have 15 days from the date of receipt to return or exchange an item. Our return policy is hassle-free to ensure a smooth process.
How do I initiate a return or exchange?
Please contact our customer support team at [email protected] to initiate a return or exchange.
Are there any conditions for returns?
Items must be in their original condition and packaging. Please refer to our return policy for more details.

Payment and Account

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal.
Is my payment information secure?
Yes, we use secure payment gateways to ensure your information is protected.
Can I create an account on your website?
Yes, creating an account allows you to track orders, save preferences, and enjoy a faster checkout process.

Customer Support

How can I contact customer support?
You can reach our customer support team via email at [email protected].
What are your customer support hours?
Our customer support team is available Monday through Friday, 9 AM to 5 PM EST.

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