Shipping Information

At Felt Bicycles, we are committed to delivering your orders promptly and efficiently. Below are the details of our shipping options:

  • Standard Shipping: We use DHL or FedEx for standard shipping. The shipping fee is $12.95, and your order will be delivered within 10-15 business days after dispatch.
  • Free Shipping: For orders over $50, we offer free shipping via EMS. Delivery time is 15-25 business days after dispatch.

Please note that order processing takes 1-2 business days before your item is shipped.

Returns & Exchanges

We want you to be completely satisfied with your purchase from Felt Bicycles. If for any reason you are not happy with your order, we offer a straightforward returns and exchanges process.

Eligibility for Returns & Exchanges

To be eligible for a return or exchange, the item must be in its original condition, unused, and in the original packaging. Returns and exchanges are accepted within 15 days of receiving your order. Please note that the following items are not eligible for return or exchange:

  • Custom or personalized products
  • Items marked as final sale
  • Cyclocross Frames and Mountain Frames (due to their specialized nature)

Return & Exchange Process

Follow these steps to initiate a return or exchange:

  1. Contact Us: Email us at [email protected] with your order number and details about the product you wish to return or exchange. Our customer service team will provide you with a Return Merchandise Authorization (RMA) number.
  2. Package the Item: Securely pack the item in its original packaging, including all accessories and documentation. Attach the RMA number to the outside of the package.
  3. Ship the Item: Send the package to the following address using a trackable shipping method:

    Felt Bicycles
    5208 Colorado Avenue Northwest
    Washington, US 20011

  4. Confirmation: Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund or exchange. If approved, the refund will be processed, or the exchange item will be shipped to you.

Refund Process

Refunds will be issued to the original payment method used for the purchase. Please allow up to 10 business days for the refund to be processed and reflected in your account. Shipping costs are non-refundable, except in cases where the return is due to a defect or error on our part.

Exchange Process

If you are exchanging an item, we will ship the replacement item once the returned item is received and inspected. Shipping costs for the replacement item will be covered by Felt Bicycles.

Return & Exchange Request Template

To make the process easier, you can use the following template when contacting us:

Subject: Return/Exchange Request - Order #[Your Order Number]

Body:
Dear Felt Bicycles Team,

I would like to request a return/exchange for my recent purchase. Below are the details:

Order Number: [Your Order Number]
Product Name: [Product Name]
Reason for Return/Exchange: [Reason]

Please provide me with the RMA number and further instructions.

Thank you,
[Your Full Name]
[Your Email Address]

Contact Us

If you have any questions or need assistance with your return or exchange, please contact us at:

Email: [email protected]
Support Hours: Monday through Friday, 9 AM to 5 PM EST

Thank you for choosing Felt Bicycles. We appreciate your trust in our products and are here to ensure your satisfaction.